Privacy Policy
Last updated: October 2026
This policy covers data processing on the Q7VPN marketing website and user panel. It explains what information the subscription service needs, how it is used, and how users can request access to or deletion of their data. Account and transaction records are separate from network access logs, as detailed below.
Account and Order Information
You can create an account with a username and password; no email address is required. The account system processes login credentials, subscription status and data usage to verify your identity, deliver your plan and calculate usage. Your password is a login credential. Do not include it in a support ticket.
Order records include the selected plan, amount, payment status and transaction reference. They are used to confirm payment, verify entitlements and process refunds. Data usage is used for billing and usage displays; it does not include details of websites visited. If you submit a support ticket, its contents and replies are used to handle that request. Please provide only the information needed to investigate the issue.
What We Do Not Log
Q7VPN does not record which websites users visit or store browsing content, destinations or DNS query history. We do not create connection logs that could be used to reconstruct an individual's browsing activity, or retain records matching individual connection source addresses, destination addresses and timestamps.
The service processes connection requests and calculates data usage while operating, but this does not mean browsing history is stored. Individual connection logs have no retention period because this service does not store them as historical records. Account login status, orders and usage summaries are still processed for their respective purposes and are not browsing logs. Troubleshooting starts with the error message and necessary configuration provided by the user; browsing history is not required.
Site Analytics and Local Storage
Analytics on the marketing website help us understand page visits, referral sources and button usage. They may involve page URLs, referring pages, and browser and device categories. This information is used to improve content and site workflows. It is not used to record external websites accessed through subscription routes or combined with personal browsing history.
Cookies and browser local storage help maintain sessions, save login status and store interface preferences such as language. You can clear or restrict this storage in your browser settings. Doing so may require you to log in again, and saved preferences may return to their defaults. Logging out or clearing browser data does not delete account and order records stored on our servers.
Payments and Required Disclosures
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant payment provider or transaction network, whose handling of information is governed by its own rules. Q7VPN uses order references and payment results to confirm receipt of payment. We do not ask users for payment account passwords or wallet private keys.
To resolve a payment dispute, we may need to provide the relevant payment provider with the corresponding order and transaction records. Any disclosure is limited to that transaction. If disclosure is legally required, we handle information already held only to the extent required by applicable rules; this does not lead us to create user access logs.
Retention and Deletion Requests
Account information is retained while account services are provided. Order and support ticket information is retained for as long as needed to verify entitlements, resolve disputes and meet applicable record-keeping obligations. Analytics data is processed only as needed for its statistical purpose. Since purposes and legal requirements vary by data type, we do not set a single retention period for all information. When the purpose has been fulfilled and retention is no longer necessary, information should be deleted or de-identified.
Users can log in to the panel and submit a request to access, correct or delete account information through the support ticket portal. We must verify account ownership before processing a request. If there are outstanding orders, refunds or records that must be retained by law, we will explain what is being retained temporarily and why. Deleting an account may affect the use of remaining entitlements, so please check these matters first.
Policy Updates and Feedback
Updates to this policy will be published on this page, and the month shown above will be revised. We will notify users through the website or panel about significant changes to data processing purposes, scope or user rights. If new processing requires separate notice or consent by law, we will explain this at the relevant step.
Please submit privacy questions and requests through a support ticket in the user panel. Specify the type of information involved and how you would like it handled. Do not include passwords, login credentials or full subscription URLs. See the Terms of Service and Refund Policy for service rules and refund arrangements.